Helping Our Customers Succeed
Our mission is simple and straightforward: To help SuperForm customers succeed. So unlike many other companies, SuperForm does not outsource customer support and service. We put you first, which is why customers give SuperForm a 99% satisfaction rate. Our in-house staff of experienced product and tax experts is ready, willing, and happy to personally assist you.
As a SuperForm customer, you'll receive free telephone customer support (even the phone call is free), automatic updates, and unlimited access to our free tax forms hotline service. Starting where the software's 20 years desktop archive leaves off, our tax forms hotline service delivers forms as far back as 1970. One quick call or email gives you convenient desktop access to virtually every form you'll ever need!
FAQs
Here are frequently asked questions about SuperForm Tax Forms:
What can I get from SuperForm Tax Forms that I can't get from the free government Web sites?
SuperForm Tax Forms offers four big advantages over government Web sites:
- SuperForm is designed for efficiency so there's no wasted time searching for forms and instructions on Web sites that are difficult to understand and navigate.
- Some forms are not available on government Web sites. SuperForm provides access to virtually every federal, state and local form you need including forms from the last 20 years.
- SuperForm's automatic calculations save time and help ensure accuracy.
- The print and fill forms you get on the Web sites don't allow forms to be saved electronically for future reference or modifications.
How do I select states in the 10-state version and what if I'm not sure which states I want?
States are selected as you need them, not in advance!
What is the cost for technical support?
Technical support is FREE and unlimited, even when evaluating the product. Even the call is FREE: 1-800-541-7197.
If I need a prior-year form, what do I do?
While connected to the Internet, go to the Forms Library in SuperForm Tax Forms. If you are looking for a form from a year earlier than the tax years listed in the menu, give us a call at 1-800-451-7197.
What product documentation comes with SuperForm?
Online tutorial, help, and user manual provide complete how-to guidance, tips, and shortcuts.
How often will I receive SuperForm Tax Forms CDs?
Updated CDs are sent every month during tax season, seven times throughout the year. Automatic updates via the Web ensure your CD always has the latest releases.
Can I upgrade my service during the tax year?
Yes! You can upgrade at any time. For details, please call 1-800-541-0954.
I can't find a current form I need on the service. Now what do I do?
If you can't find a current form on the service, call Technical Support at 1-800-541-7197.
How do I access forms on the Internet if I use the CD version?
SuperForm provides easy access to the latest official releases and prior years. While connected to the Internet:
- Go to the Forms Library in SuperForm Tax Forms.
- Select a tax year.
- Select forms as usual.
CCH is no longer supporting their 10-year forms archive service. Does STF SuperForm offer this service?
SuperForm Tax Forms includes tax forms and instructions. These archive forms and instructions are part of our standard service offering. There is no additional cost to receive this service.
Do I need to use preprinted Federal Forms W-2 and W-3?
No! As per government specifications, a single-sheet form with colored ink on page one is NOT required for Forms W-2 and W-3.
Do forms calculate?
All forms from 1993 through the current year that call for calculations have automatic calculations with override capability and user-defined numeric formatting built-in.
Does the STF forms product support e-filing?
SuperForm Tax Forms contains tax forms covering a broad range of tax types, which are not affected by existing e-filing mandates. The bulk of the e-filing mandates that exist today affect tax forms that are supported by tax preparation software. Tax prep vendors have been supporting these forms with e-file capabilities for many years. Because SuperForm Tax Forms is a complement, not a replacement, to tax preparation software, it is unlikely that we will support e-filing capabilities for individual tax forms.
